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Spanish for Customer Service

Grade: 94.8%
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Course access ends on: 12/31/2030

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Unit 1: Customer care essentials

Lesson 1: Alphabet mastery

Lesson 2: Pronoun essentials

Lesson 3: Article usage

Lesson 4: Question crafting

Lesson 5: Conversation starters

Lesson 6: Prepositions and possessives

Unit Review

Unit Test

Unit Test

Vocab Games

Tic Tac Toe Game

Concentration Game

Unit 2: Numerical navigation

Lesson 1: Counting fundamentals

Lesson 2: The teen sequence

Lesson 3: Tens to a hundred

Lesson 4: The hundred series

Lesson 5: Thousands to tens of thousands

Unit Review

Unit Test

Unit Test

Vocab Games

Tic Tac Toe Game

Concentration Game

Unit 3: Scheduling and weather insights

Lesson 1: Days and dates

Lesson 2: Months and years

Lesson 3: Time frames and periods

Lesson 4: Clock times and appointments

Lesson 5: Frequency and timing

Lesson 6: Weather and seasons

Unit Review

Unit Test

Unit Test

Vocab Games

Tic Tac Toe Game

Concentration Game

Unit 4: Welcoming customers

Lesson 1: Courteous greetings

Lesson 2: Customer engagement

Lesson 3: Enhancing communication

Lesson 4: Communicative skills

Lesson 5: Assistance and courtesy

Lesson 6: Handling calls

Unit Review

Unit Test

Unit Test

Vocab Games

Tic Tac Toe Game

Concentration Game

Unit 5: Customer insight collection

Lesson 1: Navigating personal details

Lesson 2: Professional profiles explored

Lesson 3: Understanding family dynamics

Lesson 4: Identifying with identification

Lesson 5: Everyday expressions

Lesson 6: Fun expressions

Unit Review

Unit Test

Unit Test

Vocab Games

Tic Tac Toe Game

Concentration Game

Unit 6: Calculations & measurements

Lesson 1: Ranking orders

Lesson 2: Basic math operations

Lesson 3: Measuring items

Lesson 4: Quantitative assessments

Unit Review

Unit Test

Unit Test

Vocab Games

Tic Tac Toe Game

Concentration Game

Unit 7: In-store guidance and aesthetics

Lesson 1: Directions and locations

Lesson 2: Indoor navigation

Lesson 3: Compass points and orientation

Lesson 4: Colors and identification

Unit Review

Unit Test

Unit Test

Vocab Games

Tic Tac Toe Game

Concentration Game

Unit 8: Retail contrasts

Lesson 1: Basic descriptors and contrasts

Lesson 2: Comparative attributes and actions

Lesson 3: Opposites and conditions

Lesson 4: Qualitative expressions

Lesson 5: Emotional and state descriptors

Lesson 6: Textures, weather, and extremes

Unit Review

Unit Test

Unit Test

Vocab Games

Tic Tac Toe Game

Concentration Game

Unit 9: Excellence in customer engagement

Lesson 1: Service first principles

Lesson 2: Handling payments smoothly

Lesson 3: Understanding credit

Lesson 4: Financial info for services

Unit Review

Unit Test

Unit Test

Vocab Games

Tic Tac Toe Game

Concentration Game

Unit 10: Customer care basics

Lesson 1: Offering services

Lesson 2: Delivering service

Lesson 3: Handling complaints

Lesson 4: Problem resolution

Unit Review

Unit Test

Unit Test

Vocab Games

Tic Tac Toe Game

Concentration Game

Unit 11: Navigating payment and account services

Lesson 1: Payment options for customers

Lesson 2: Managing customer account

Lesson 3: Efficient bill payment

Lesson 4: Customer service inquiries

Unit Review

Unit Test

Unit Test

Vocab Games

Tic Tac Toe Game

Concentration Game

Unit 12: Professions and careers

Lesson 1: Introduction to professions

Lesson 2: Creative and service professions

Lesson 3: Public service and essential workers

Unit Review

Unit Test

Unit Test

Vocab Games

Tic Tac Toe Game

Concentration Game

Unit 13: Office essentials

Lesson 1: Desk setup

Lesson 2: Office supplies

Lesson 3: Stapler quest

Lesson 4: Office furniture

Lesson 5: Career duration

Lesson 6: Employment inquiries

Unit Review

Unit Test

Unit Test

Vocab Games

Tic Tac Toe Game

Concentration Game

Unit 14: Digital communication essentials

Lesson 1: Navigating the web

Lesson 2: Online interactions

Lesson 3: Managing downloads

Lesson 4: Security basics

Lesson 5: Hardware basics

Lesson 6: Mastering email essentials

Lesson 7: Advanced email techniques

Unit Review

Unit Test

Unit Test

Vocab Games

Tic Tac Toe Game

Concentration Game

Unit 15: Consumer rights & responsibilities

Lesson 1: Understanding return policies

Lesson 2: Navigating manufacturer warranties

Lesson 3: Dealing with expired warranties

Unit Review

Unit Test

Unit Test

Vocab Games

Tic Tac Toe Game

Concentration Game

Final Test

Spanish for Customer Service Final

Final Test