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Spanish for Customer Service
Grade: 94.8%
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Course access ends on: 12/31/2030
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Unit 1: Customer care essentials

Lesson 1: Alphabet mastery

 
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Lesson 2: Pronoun essentials

 
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Lesson 3: Article usage

 
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Lesson 4: Question crafting

 
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Lesson 5: Conversation starters

 
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Lesson 6: Prepositions and possessives

 
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Unit Review

 
  Unit Review

Unit Test

 
  Unit Test

Vocab Games

 
  Tic Tac Toe Game
  Hangman Game
  Matching Game
  Concentration Game
  Listening Game

Unit 2: Numerical navigation

Lesson 1: Counting fundamentals

 
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Lesson 2: The teen sequence

 
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Lesson 3: Tens to a hundred

 
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Lesson 4: The hundred series

 
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Lesson 5: Thousands to tens of thousands

 
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Unit Review

 
  Unit Review

Unit Test

 
  Unit Test

Vocab Games

 
  Tic Tac Toe Game
  Hangman Game
  Matching Game
  Concentration Game
  Listening Game

Unit 3: Scheduling and weather insights

Lesson 1: Days and dates

 
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Lesson 2: Months and years

 
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Lesson 3: Time frames and periods

 
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Lesson 4: Clock times and appointments

 
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Lesson 5: Frequency and timing

 
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Lesson 6: Weather and seasons

 
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Unit Review

 
  Unit Review

Unit Test

 
  Unit Test

Vocab Games

 
  Tic Tac Toe Game
  Hangman Game
  Matching Game
  Concentration Game
  Listening Game

Unit 4: Welcoming customers

Lesson 1: Courteous greetings

 
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Lesson 2: Customer engagement

 
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Lesson 3: Enhancing communication

 
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Lesson 4: Communicative skills

 
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Lesson 5: Assistance and courtesy

 
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Lesson 6: Handling calls

 
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Unit Review

 
  Unit Review

Unit Test

 
  Unit Test

Vocab Games

 
  Tic Tac Toe Game
  Hangman Game
  Matching Game
  Concentration Game
  Listening Game

Unit 5: Customer insight collection

Lesson 1: Navigating personal details

 
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Lesson 2: Professional profiles explored

 
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Lesson 3: Understanding family dynamics

 
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Lesson 4: Identifying with identification

 
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Lesson 5: Everyday expressions

 
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Lesson 6: Fun expressions

 
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Unit Review

 
  Unit Review

Unit Test

 
  Unit Test

Vocab Games

 
  Tic Tac Toe Game
  Hangman Game
  Matching Game
  Concentration Game
  Listening Game

Unit 6: Calculations & measurements

Lesson 1: Ranking orders

 
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Lesson 2: Basic math operations

 
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Lesson 3: Measuring items

 
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Lesson 4: Quantitative assessments

 
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Unit Review

 
  Unit Review

Unit Test

 
  Unit Test

Vocab Games

 
  Tic Tac Toe Game
  Hangman Game
  Matching Game
  Concentration Game
  Listening Game

Unit 7: In-store guidance and aesthetics

Lesson 1: Directions and locations

 
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Lesson 2: Indoor navigation

 
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Lesson 3: Compass points and orientation

 
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Lesson 4: Colors and identification

 
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Unit Review

 
  Unit Review

Unit Test

 
  Unit Test

Vocab Games

 
  Tic Tac Toe Game
  Hangman Game
  Matching Game
  Concentration Game
  Listening Game

Unit 8: Retail contrasts

Lesson 1: Basic descriptors and contrasts

 
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Lesson 2: Comparative attributes and actions

 
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Lesson 3: Opposites and conditions

 
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Lesson 4: Qualitative expressions

 
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Lesson 5: Emotional and state descriptors

 
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Lesson 6: Textures, weather, and extremes

 
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Unit Review

 
  Unit Review

Unit Test

 
  Unit Test

Vocab Games

 
  Tic Tac Toe Game
  Hangman Game
  Matching Game
  Concentration Game
  Listening Game

Unit 9: Excellence in customer engagement

Lesson 1: Service first principles

 
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Lesson 2: Handling payments smoothly

 
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Lesson 3: Understanding credit

 
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Lesson 4: Financial info for services

 
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Unit Review

 
  Unit Review

Unit Test

 
  Unit Test

Vocab Games

 
  Tic Tac Toe Game
  Hangman Game
  Matching Game
  Concentration Game
  Listening Game

Unit 10: Customer care basics

Lesson 1: Offering services

 
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Lesson 2: Delivering service

 
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Lesson 3: Handling complaints

 
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Lesson 4: Problem resolution

 
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Unit Review

 
  Unit Review

Unit Test

 
  Unit Test

Vocab Games

 
  Tic Tac Toe Game
  Hangman Game
  Matching Game
  Concentration Game
  Listening Game

Unit 11: Navigating payment and account services

Lesson 1: Payment options for customers

 
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Lesson 2: Managing customer account

 
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Lesson 3: Efficient bill payment

 
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Lesson 4: Customer service inquiries

 
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Unit Review

 
  Unit Review

Unit Test

 
  Unit Test

Vocab Games

 
  Tic Tac Toe Game
  Hangman Game
  Matching Game
  Concentration Game
  Listening Game

Unit 12: Professions and careers

Lesson 1: Introduction to professions

 
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Lesson 2: Creative and service professions

 
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Lesson 3: Public service and essential workers

 
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Unit Review

 
  Unit Review

Unit Test

 
  Unit Test

Vocab Games

 
  Tic Tac Toe Game
  Hangman Game
  Matching Game
  Concentration Game
  Listening Game

Unit 13: Office essentials

Lesson 1: Desk setup

 
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Lesson 2: Office supplies

 
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Lesson 3: Stapler quest

 
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Lesson 4: Office furniture

 
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Lesson 5: Career duration

 
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Lesson 6: Employment inquiries

 
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Unit Review

 
  Unit Review

Unit Test

 
  Unit Test

Vocab Games

 
  Tic Tac Toe Game
  Hangman Game
  Matching Game
  Concentration Game
  Listening Game

Unit 14: Digital communication essentials

Lesson 1: Navigating the web

 
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Lesson 2: Online interactions

 
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Lesson 3: Managing downloads

 
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Lesson 4: Security basics

 
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Lesson 5: Hardware basics

 
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Lesson 6: Mastering email essentials

 
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Lesson 7: Advanced email techniques

 
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Unit Review

 
  Unit Review

Unit Test

 
  Unit Test

Vocab Games

 
  Tic Tac Toe Game
  Hangman Game
  Matching Game
  Concentration Game
  Listening Game

Unit 15: Consumer rights & responsibilities

Lesson 1: Understanding return policies

 
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Lesson 2: Navigating manufacturer warranties

 
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Lesson 3: Dealing with expired warranties

 
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Unit Review

 
  Unit Review

Unit Test

 
  Unit Test

Vocab Games

 
  Tic Tac Toe Game
  Hangman Game
  Matching Game
  Concentration Game
  Listening Game

Final Test

Spanish for Customer Service Final

 
  Final Test

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